Terms and

Conditions

Materials and Design

By the very nature of both the materials we use, and the type of industrial furniture we are producing, our wood could contain all of the following characterful traits: (which are expected within each piece and for which we are unable to offer any kind of discount or refund)              
​  - Bandsaw marks across the grain
- Knots/cracks/shakes
- Small machining marks
- Natural colour variation

Hopefully all of these attributes will add to the uniqueness of your piece, but should you want your piece to be reduced from a particular type of rustic character, please make sure to specify with us when ordering and we will endeavour to meet your requirements.​

We will not accept returns, make adjustments or alterations, or offer refunds due to issues arising from the customer's personal preference on wood grain, pattern, knots, medullary rays, colour variation or any other naturally occurring elements. Natural wood is varied and beautiful and the grain can even change in the same piece.

All wood species can react to exposure to sunlight, changes in temperature and humidity. We cannot be held responsible for changes in the wood due to environmental factors, once delivery has been made. All our wood is dried to a low moisture content. In very dry settings this could decrease, leading to cracks/movement; likewise a very humid or wet environment could cause the wood to warp, and joints to separate. We make our furniture with wood movement in mind; however we can’t take responsibility should the piece react to the humidity of your own environment.

All our products can be made to measure to fit your space, however we do not guarantee mm precision unless we are specified to do so, and some hardware such as nuts and bolts may protrude - please allow for +/- 20mm on all dimensions. (Or about 5%). The tolerances are likely to mainly occur in the height and depth of the piece as we are using solid boards which can vary slightly in size depending on how much each particular board needs sanding.

If you require your item to be of exact size, for example to fit into a tight existing space, please specify with us that the measurements need to be exact. We can’t take responsibility for an item which doesn’t fit or is too small if the measurement is under the 5% of tolerance. Due to the nature of the finishes applied to our product, the final finishes may vary from photos online or samples we send out, but we will always do our best a get a match.

We cannot be held responsible for customers preference to design elements that are not discussed or raised at the point of ordering, and will make educated assumptions based on the style of the product, and it’s functionality etc. We offer an hour of free drawing time for custom designs, after which charges will apply.

All of our items are going to be quite heavy! If weight is going to be a concern, please specify before placing your order.
We recommend that items of shelving, cabinets and drawers should be fixed to a wall for safety. Please mention whilst ordering if you will require fixings, or holes drilling. Items of furniture left free standing are done so at the customer’s own risk.
In the circumstance that an item is to be fixed to a wall, floor, or similar, it is the customer’s responsibility to check the suitability of their property, wall type, etc. FocusFive Designs will not be held responsible for damages caused to customer’s property in the process, or as a result, of the customer attaching their furniture to the wall, floor etc. We would recommend the customer always use an experienced tradesman.

​Always place heavier items at the bottom of shelving and storage to avoid the piece becoming top heavy.

 

Payment and Pricing

At our discretion we may offer the buyer the option to put down a 50% deposit on orders over the value of £500. The remaining 50% is to be paid before dispatch, and orders will be held until full payment has been made.
We cannot adhere to delivery deadlines unless payment is cleared in full by the date stated on our invoice.

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, product shipping charges, delivery estimates and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

Quotes given by FocusFive Designs will remain valid for 30 days, after this time we reserve the right to change prices accordingly inline with material costs and existing listing prices.

Once an order has been placed, by putting down a payment, the cost of any additional requested design drawings, or requested changes to existing drawings will be charged direct to the customer. We do not provide drawings for all of our items.

 

Returns

We are a small company and offer bespoke, custom made to order products, therefore we cannot accept returns or cancellations once work has begun. Please ensure all details are correct when placing your order, and that you are happy with the proposed design. We reserve the right to charge for any alterations to designs once your order has been placed.

We strive to build quality products, however mistakes can happen. Should you receive faulty or damaged goods, we will of course repair or replace the item. Please provide a detailed description in writing, with images if possible, of any areas of damage. See the materials section for what we consider acceptable ‘character’ with regard to wood.

Unable to find exactly what you are looking for? No worries! You can send us over a description, a sketch or even just a photo of the space and we'll get back to you with a design and quote!

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