Shipping policy

Shipping Policy

Effective Date: 01/01/2025

Thank you for shopping with FocusFive Ltd! We aim to provide you with the best shipping experience possible. Please read our shipping policy carefully to understand how we handle your orders.

 

❗️ Christmas Delivery Information ❗️

The last day to place an order for guaranteed Christmas delivery is Monday, 8th December. Orders placed after this date may not arrive in time.

Please note that all our products are made to order. Production takes 5–7 working days, plus 1–3 working days for delivery. Orders placed on or before the 8th will be shipped before the 17th, giving plenty of time to arrive before Christmas Day. We ship via FedEx Priority (1–2 days), but cannot be held responsible for delays caused by customs. We can only guarantee dispatch from our workshop before the 17th.

You’ll receive a tracking email a few days prior to dispatch. All deliveries require a signature, and FedEx will contact you with digital signing options and your delivery date/time.

(Our workshop and office will be closed from 22nd December 2025 to 4th January 2026. Lead times exclude this period, and emails will be answered when we return.)

 

1. Processing Time

  • All orders are processed within 7-10 business days. Orders are not shipped or delivered on weekends or holidays.
  • If we experience a high volume of orders or unexpected delays, processing time may be extended. We will notify you if there are any significant delays.

2. Shipping Methods

  • We offer the following shipping options:
    • Tracked UK Mainland: 7-10 business days
    • International Shipping: 10-14 business days
  • Shipping rates are calculated at checkout based on the destination and chosen shipping method.

3. Delivery Times

  • Estimated delivery times are provided at checkout but are not guaranteed. Actual delivery may vary due to unforeseen circumstances, including carrier delays, weather conditions, or holidays.

4. Order Cancellations

  • We reserve the right to cancel your order if it falls outside the areas covered by our couriers.
  • We may also contact you if your package is likely to incur any additional charges due to size or weight. We will inform you of these charges before dispatch. If you are unhappy with these additional fees, you will be entitled to cancel your order for a full refund.

5. Tracking Your Order

  • Once your order has shipped, you will receive a confirmation email with a tracking number and details of your shipment. You can track your package through our website or the carrier's website.

6. International Shipping

  • We offer international shipping to select countries. Additional customs fees or taxes may apply, which are the responsibility of the customer.
  • Please allow extra time for international deliveries due to customs clearance.

7. Lost or Damaged Items

  • If your package is lost or damaged during transit, please contact us at hello@focusfivedesigns.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue.

8. Order Modifications and Cancellations

  • Once an order has been placed, we are unable to make changes or cancel it after 24 hours. Please contact us immediately if you need to modify your order.

9. Contact Us

  • If you have any questions or concerns about your order or our shipping policy, please reach out to us at hello@focusfivedesigns.com or call us at 01829 833318.

Thank you for choosing FocusFive Ltd! We appreciate your business.